Friday 21 December 2012
Thursday 20 December 2012
Wednesday 19 December 2012
Facebook CEO donates $500m in stock
Facebook CEO donates $500m in stock: Facebook CEO Mark Zuckerberg says he is donating nearly $500m in stock to a Silicon Valley charity with the aim of funding health and education issues.
Friday 14 December 2012
Tuesday 11 December 2012
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Thursday 6 December 2012
Vodacom with their heads up in the clouds!
My Bad Brand experience at a leading financial institution!
Recently I had a spat with a leading bank due to 1 inefficient consultant at their Sunninghill branch. As Murphy would have it, my second visit to rectify her initial inadequacy led me directly to her counter. I made my case and explained what had happened the first time. Her mumbled apology sounded more like a grumble from a grumpy bear awakened from hibernation. After assuring me that it was fixed,i made my way to my office only to discover with horror that it was not rectified.So I did what any logical Tweep would do - I yelled at the top of my lungs on Twitter for all in Twitterverse to hear. @Absa responded - but that was all it was. A half- hearted attempt to quell my erratic tweets about their poor service. So I had to trek all the way back for a 3rd time and that is when I discovered that it was due to the inept consultant in question that the entire Brand OR Branch got the 3rd degree.
Firstly, it was not up to my investigative skills to discover who the culprit was. Secondly poorly trained staff will result in a bad brand experience. No-one has yet contacted me from Absa to find out anything - except off-course for the half-hearted attempts on Twitter.
Now. lets give credit where credit is due. My 3rd visit got me a trained consultant who pointed out the same error made twice on my account from my 2 previous visits. This after me speaking to the culprit on my second visit to rectify - AND obviously her assurance that it was rectified the second time around.
Let me point out to ABSA, that it takes people like myself , who complain about poor service levels, who actually drive the quest for better and efficient service. If leading financial institutions can claim fame on national TV but allow bad brand experiences inside their banks, then I think they are losing the plot. If Absa allows untrained staff to very badly inconvenience clients , then they certainly deserve getting knocked on social media platforms.
I write this blog to explain to my followers and anyone else interested the cause for my rants and raves against ABSA. I hope that Absa reads this and perhaps there might be a "lula moment" in all of this. I am not the enemy - I am the client. The fight for better service in South Africa continues.....by Jeeva Govender.
Wednesday 5 December 2012
Fabric Lightboxes transforms retail spaces and enhances the buying decision!
Fabric printing has become the industry standard amongst leading brands. Not only does one get a far more richer vibrant colour on the fabric, but also the graphics look so much more appealing and aesthetically pleasing.When special fabric is used on lightboxes, the result is an explosion of colour. Reds become richer and blues become alluring. My recent forays to the malls in Jozi shows me that Sandton City is embracing this exciting media whilst centres like Eastgate still need to follow suit.
I know of the humongous Fabric Lightbox done for Standard Bank at O R Tambo International, complete with LED lighting. - by Jeeva Govender
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